FAQs | Personal Shopping

FREQUENTLY ASKED QUESTIONS

1. Once I place my order online what happens next?

Once your order is received your selected personal shopper will reach out to you with further instructions. If you do not select a personal shopper one will be assigned to you.
2. What happens if I receive a broken/damaged item? (File Usps/FedEx, etc claim?)"

Your personal shopper will provide details on the carrier used to ship your items. Please file a claim with the US Postal Service or FedEX and we will assist however needed. It is always extremely unfortunate, but we cannot replace items lost or stolen after we have shipped them.
3. Do I contact the Spice Suite for order updates or changes?

All order updates and changes should be communicated directly to your personal shopper. In the unlikely event that you can not reach your assigned personal shopper send an email to psthespicesuite@gmail.com.
4. How do I select the specific flavors of spices, honey, balsamic, etc. that I want?"

Flavor specifications should be sent to your personal shopper once you are contacted.
5. What happens if an item is out of stock?

If an item is out of stock you will receive a comparable replacement, or your items will be shipped once the item is restocked.
6. Can I get a refund if I change my mind and decide not to order?

All completed orders are non-refundable.
7. Do you accept returns or exchanges?

No, we do not accept returns or exchanges of any products unless there is a defect that the Spice Suite is responsible for.