Once your order is received your selected personal shopper will reach out to you with further instructions. If you do not select a personal shopper one will be assigned to you.

Your personal shopper will provide details on the carrier used to ship your items. Please file a claim with the US Postal Service or FedEX and we will assist however needed. It is always extremely unfortunate, but we cannot replace items lost or stolen after we have shipped them.

All order updates and changes should be communicated directly to your personal shopper. In the unlikely event that you can not reach your assigned personal shopper send an email to psthespicesuite@gmail.com.

Flavor specifications should be sent to your personal shopper once you are contacted.

If an item is out of stock you will receive a comparable replacement, or your items will be shipped once the item is restocked.

All completed orders are non-refundable.

No, we do not accept returns or exchanges of any products unless there is a defect that the Spice Suite is responsible for.